First confirm the project’s official cancellation status via the DLD website or Dubai REST app, then submit your claim through DLD channels like the portal or RVS system, as RERA oversees but DLD manages escrow refunds.
Required Documents
Gather these essentials before filing:
- Original Sales and Purchase Agreement (SPA), registered with Oqood.
- Payment receipts, bank statements, or transfer proofs.
- Emirates ID, passport copy, and project cancellation notice from RERA/DLD.
- Correspondence with the developer (emails, letters).
Filing Steps
- Log into the Dubai REST app or DLD portal (dubailand.gov.ae) using Emirates ID or title deed; select Real Estate Violations System (RVS) or grievance services.
- Submit a formal complaint to RERA’s Legal Affairs Department or DLD’s Liquidation Committee, attaching documents and specifying refund details.
- If unresolved, escalate to the Special Tribunal for Liquidation of Cancelled Projects via Dubai Courts.
Process Timeline
DLD assesses claims, verifies escrow funds, and disburses refunds (full if no/minimal work done), typically within 60 days post-cancellation, extendable if needed. Buyers get priority over developer debts; track via DLD project status tool.
Legal advice is recommended for disputes.
